Frequently Asked Questions (FAQ)

Last Updated: January 28, 2026

General Questions

What is Triv?

Triv is an AI-powered travel planning companion that helps you create personalized itineraries through an intuitive swipe-based interface. Simply swipe through attractions, restaurants, and experiences, select your preferences, and let our AI generate a day-by-day itinerary tailored to your travel style.

How does Triv work?

Discover: Swipe right on places you like, left on places you'll pass, or up for super-likes
Customize: Select your destination, travel dates, vibes/interests, budget, pace, and group type
Generate: Our AI (powered by Google Gemini) creates a personalized day-by-day itinerary based on your preferences
Refine: Edit, rearrange, or adjust your itinerary with drag-and-drop functionality
Explore: View your trip on a map and see optimized routes between activities

What platforms is Triv available on?

Triv is currently available exclusively as a native iOS application. You can download it from the Apple App Store. Web and Android versions are not currently available.

Is Triv free to use?

Triv offers a freemium model. New users receive 1 free credit upon signing up, which can be used to generate one complete trip itinerary. Additional itineraries require purchasing credits through subscriptions or one-time purchases.

Features & Functionality

What features does Triv offer?

Swipe-Based Discovery: Explore thousands of attractions, restaurants, and experiences
AI Itinerary Generation: Personalized day-by-day trip plans created by advanced AI
12 Travel Vibes: Choose from Food, History, Art, Nature, Nightlife, Shopping, Adventure, Relaxation, Photography, Culture, Romantic, and Family Fun
Flexible Planning: Select travel pace (Relaxed/Balanced/Packed) and budget level (Budget/Mid-range/Luxury)
Route Optimization: Activities organized to minimize travel time between locations
Hotel Recommendations: Suggestions based on proximity to your planned activities
Map Integration: View your itinerary on an interactive map with markers
Drag-and-Drop Editing: Easily rearrange activities within your itinerary
Pre-Made Examples: Browse inspiration from cities like Barcelona, Paris, Rome, and more

How does the swipe system work?

Swipe Right (Like): Add this place to your potential itinerary
Swipe Left (Pass): Not interested in this place
Swipe Up (Super-Like): Must-see attraction you definitely want included

Your swipes help our AI understand your preferences and create a personalized itinerary that matches your travel style.

What are "Choice Slots"?

When you like many similar places (e.g., multiple museums or restaurants), our AI creates "choice slots" in your itinerary with 2-3 similar options. This gives you flexibility to decide on the day of your trip which specific venue you'd like to visit.

Can I edit my generated itinerary?

Yes! Once your itinerary is generated, you can:

Rearrange activities by dragging and dropping
Remove activities you don't want
View activity details including timing and location
See routes between activities on the map
Adjust your daily schedule

Can I plan trips with flexible dates?

Yes, Triv supports flexible date planning if you're not sure of your exact travel dates. You can specify approximate timeframes during trip creation.

Account & Authentication

How do I create an account?

You can create an account using:

Google Sign-In: Sign in with your Google account
Apple Sign-In: Sign in with your Apple ID

We use Firebase Authentication to securely manage your account. Your email address is required for account creation and communication.

Can I use Triv without an account?

No, an account is required to save your preferences, generate itineraries, and access your trip history.

How do I delete my account?

You can delete your account from the Profile section within the app. Account deletion is permanent and will:

Delete all your personal data from our servers
Remove all saved trips and preferences
Cancel any active subscriptions
Remove your swipe history and credit balance

Please note that account deletion cannot be undone.

Can I change my email address?

Email changes must be managed through your authentication provider (Google or Apple). If you need to update your account email, please update it through your Google or Apple account settings, then sign out and sign back in to Triv.

Credits & Pricing

What are credits and how do they work?

Credits are the currency used to generate AI-powered itineraries. Each trip generation costs 1 credit. You can obtain credits through:

Signup bonus: 1 free credit when you create an account
Subscriptions: Weekly recurring plans that provide credits
One-time purchases: Buy credits as needed without commitment

What subscription plans are available?

Plan	Price	Credits	Type
Explorer	$2.99/week	4 credits/week	Subscription
Voyager	$5.99/week	12 credits/week	Subscription
Globetrotter	$9.99/week	25 credits/week	Subscription
Day Tripper	$3.99	2 credits	One-time purchase

Do credits expire?

Credits purchased through one-time purchases do not expire and remain in your account indefinitely. Subscription credits are provided weekly as long as your subscription remains active.

What happens if I cancel my subscription?

If you cancel your subscription:

You'll retain access to subscription benefits until the end of your current billing period
Any unused credits from that subscription period will remain in your account
You can continue using saved credits after cancellation
You won't be charged for future billing periods
You can resubscribe at any time

Can I get a refund?

Refunds are handled through Apple's App Store policies. To request a refund:

Go to reportaproblem.apple.com
Sign in with your Apple ID
Find your Triv purchase
Select "Request a Refund"

If a refund is approved by Apple, corresponding credits will be deducted from your account.

How do I restore my purchases?

If you reinstall the app or sign in on a different device, tap "Restore Purchases" in the pricing/subscription section. This will:

Restore your active subscriptions
Sync your credit balance
Restore purchase history

Privacy & Data

What personal information does Triv collect?

We collect:

Account information: Email address, display name (optional), authentication provider
Trip data: Destinations, dates, preferences, generated itineraries
Behavioral data: Places you liked/passed, swipe history, travel preferences
Location data: GPS coordinates of places in your itineraries (not live location tracking)
Financial data: Credit balance, subscription tier, transaction history (payments processed by Apple)

For complete details, please see our Privacy Policy.

Does Triv track my location?

No. Triv does not track your real-time location or use GPS tracking. The only location data we store is:

Coordinates of places you swipe on (from Google Places database)
Coordinates of activities in your generated itineraries
Destination cities you plan to visit

Is my data shared with third parties?

We use third-party services to provide functionality:

Google Places API: For place information and photos
Google Gemini AI (via OpenRouter): For itinerary generation
Firebase/Google Cloud: For data storage and authentication
RevenueCat & Apple: For payment processing

We do not sell your personal data to advertisers or data brokers. See our Privacy Policy for details.

Is my trip data private?

Yes. Your trips are completely private and visible only to you. We do not:

Share your trips with other users
Make trips publicly searchable
Use your trip data for social features
Display your travel plans to anyone else

Does Triv use analytics or advertising?

No. Firebase Analytics is explicitly disabled in the app. We do not use:

Advertising networks
Third-party analytics trackers
Behavioral advertising pixels
Cross-site tracking

Technical Questions

How does the AI itinerary generation work?

Our AI system:

Analyzes your swiped places and preferences
Sends this data to Google Gemini 2.5 Flash AI model (via OpenRouter API)
Generates a day-by-day schedule optimized for your travel style
Organizes activities chronologically and geographically
Includes timing estimates, hotel recommendations, and routing

The entire process typically takes 2-5 minutes depending on trip complexity.

What if the AI generation fails or times out?

If itinerary generation fails:

Your credit will not be deducted
You can retry generation without additional cost
The app will display an error message with retry options
Contact support if issues persist

Can I use Triv offline?

Limited offline functionality is available:

View previously loaded trips
Review saved itineraries
Access cached trip data

However, the following require an internet connection:

Generating new itineraries
Swiping on new places
Updating account information
Making purchases

What cities/destinations does Triv support?

Triv supports travel planning for thousands of destinations worldwide, powered by Google Places API. Popular cities include:

European cities: Barcelona, Paris, Rome, Amsterdam, Lisbon, Prague, Edinburgh, and more
Global destinations: Major cities and tourist destinations around the world

If a destination has Google Places data available, we can generate itineraries for it.

How accurate is the place information?

Place information (names, addresses, photos, ratings, hours) comes directly from Google Places API, which aggregates data from Google Maps and user contributions. We update this data regularly, but we recommend:

Verifying hours of operation before your trip
Checking for closures or renovations
Confirming reservations for restaurants and attractions

Troubleshooting

I'm not receiving my credits after purchase

If credits don't appear after purchase:

Wait a few minutes for processing
Force close and reopen the app
Tap "Restore Purchases" in the subscription section
Check your Apple purchase receipt to confirm the transaction completed
Contact support if credits still don't appear

My itinerary generation is stuck or taking too long

Generation typically takes 2-5 minutes. If it exceeds 10 minutes:

Check your internet connection
Close and reopen the app
Check the trip status in "My Trips"
If still stuck in "Processing" status after 15 minutes, contact support

Your credit will only be deducted if generation successfully completes.

I can't sign in with Google/Apple

If sign-in fails:

Ensure you have a stable internet connection
Check that you're using the latest iOS version
Verify your Google/Apple account is in good standing
Try signing out of your device-level Google/Apple account and back in
Restart your device and try again
Contact support if issues persist

The app is crashing or not loading

Try these steps:

Force close the app completely
Check for app updates in the App Store
Restart your iOS device
Ensure you have adequate storage space
Try uninstalling and reinstalling (your data is saved in the cloud)

Support & Contact

How do I contact support?

For assistance, please contact us at:

Email: support@hiretech.agency
Response time: We aim to respond within 24-48 hours

Where can I report bugs or issues?

Please report technical issues to support@hiretech.agency with:

Description of the problem
Steps to reproduce the issue
Your device model and iOS version
Screenshots if applicable

Legal

Where can I find the Terms of Service?

Our complete Terms of Service are available at TERMS_OF_SERVICE.md.

Where can I find the Privacy Policy?

Our complete Privacy Policy is available at PRIVACY_POLICY.md.

Can children use Triv?

Triv is intended for users aged 13 and older. Users under 18 should obtain parental consent before using the app. We do not knowingly collect personal information from children under 13.

What happens to my data if Triv shuts down?

In the unlikely event of service discontinuation, we will:

Provide at least 30 days' advance notice
Allow users to export their trip data
Securely delete all user data after the transition period
Process refunds for unused subscription time per our refund policy

Additional Questions

Can I share my itineraries with others?

Currently, Triv does not have built-in sharing functionality. Your trips are private to your account. Future versions may include sharing features.

Can multiple people collaborate on a trip?

Trip collaboration is not currently supported. Each trip is owned by a single account. We may add collaborative planning in future updates.

How often is the app updated?

We regularly release updates with new features, improvements, and bug fixes. Enable automatic updates in your iOS settings to always have the latest version.

Does Triv work internationally?

Yes! Triv works worldwide and supports trip planning for international destinations. However:

The app interface is currently available in English only
Payment is processed in USD through the Apple App Store
Data connection is required for most features

Still have questions? Contact us at support@hiretech.agency and we'll be happy to help!